Frequently Asked Questions

First, we love that you're asking that question. It's the first step into an extremely rewarding profession that will not only provide you with invaluable skills, but will also carry over into many other areas of your life.

Are you a strong swimmer? Are you at least 15 yrs old? Can you focus and keep a cool head during emergencies? Do you have a passion for keeping people safe? Do you love working in a team environment?

Then yes!!

These are the basic swimming requirements for an American Red Cross lifeguard certification:

Tread water for 2 minutes, using only your legs;

Swim 300 yards continuously;

Retrieve a 10lb brick from 7-10ft deep 20 yards away within 1 min 40 seconds

Both in-person Classroom and Blended Learning courses cover exactly the same information and take the same amount of time to complete. With blended learning, the lecture material that would be covered in a classroom session are presented in an online classroom before the skills sessions. Students can complete the online classroom at their own pace and takes approximately 7 hours to complete.

Once you submit payment, you will be directed to a page with login instructions for the online classroom. An email will be sent to the address listed on your registration 9 days prior to your skill sessions repeating the instructions and with class specific information. 

There is pre-work to complete before the start of your class, this is very important.

No.  You can download a free pdf from the American Red cross, or from the Class Instructions/ Files tab. Some students learn better with a physical copy, so North  Star carries some copies for purchase. A physical copy of the manual will be leant to you during the course. We also have a free PDF copy of the manual available. 

You will need to be prepared for a wide variety of activities. Every course has classroom and pool time. Bring:

1) A good fitting swim suit (one piece).

2) At least 2 towels (we move back and forth from pool to classroom several times).

3) Change of clothes for the classroom (will include CPR training involving kneeling, laying down).

4) Goggles for pre-course swim test (if you prefer, goggles not required)

5) Bagged lunch or lunch money

The American Red Cross Lifeguarding certification is recognized across the country. Many facilities accept the ARC certification. However, there are some facilities that use a private Lifeguard Certification Company and therefore will not accept the ARC certification. Check with the facility where you want to work on what certifications they require their employees to have. Once you pass the class, employers may ask you to demonstrate your skills before hiring you.

The pre-course is designed to verify that participants have the swimming skills and endurance to participate safely in the lifeguarding activities. Lifeguarding is a physically demanding activity that requires the ability to save lives. If you do not pass the pre-course, you will be given the option to re-enroll in one of our upcoming classes at a discounted rate. See our Transfer & Cancelation Policy below for more information.

Swim, swim, and swim more. The requirements for the pre-courses are listed on every class's information sheet. We encourage you to find pool time and practice your swimming and treading prior to class. 

The Red Cross charges $36 for every instructor certification. The advertised cost of the Instructor level classes includes this fee. We reduced our cost by $36 to allow you to pay the Red Cross directly. Please review your login instructions for further information. Refunds for Red Cross Fees will not be given.

The Waterfront Module is a course that allows currently certified lifeguards to add to their skills by learning how to guard live water environments such as lake and riverfronts. The course covers handling currents, dealing with wild-life and poor visibility.  This class is typically a requirement for guards wanting to work at summer camps but not needed for those working at traditional pools.

Once you've completed the course and the Red Cross approves your class' roster, you are sent an email with the link to your certification directly from the Red Cross. If you need to reprint your certificate, go to www.Redcross.org/GetCertificate. 

You will need the class end date and the facility's zip code.

Key Dates:

1. Registration Date - The day you sign up for a class and pay the associated fee or are invoiced.
2. Free Cancellation Date - 2 days (48 hours) after the Registration Date (1) up to Class Registration Close Date (3)
3. Class Registration Close Date - 5pm, 2 days prior to the Class Start Date (4).
4. Class Start Date - The date listed as the first classroom day of the class.
5. Re-Enrollment Date - 7 days after Class Start Date (4), last opportunity to use re-enrollment discount.
   

Key Events:

• Incomplete Classroom Work - Failing to complete all online classroom assignments prior to Class Start Date.
• Failure to attend - Failure to show up on time to class on Class Days.
• Failure to pass Pre-Course Swim Test - Failing any portion of the 3 part swim competency test.
• Medical Waiver - Note from doctor indicating you can not participate in class due to medical reasons.
• Canceled/Disputed Payment - Any returned check, or online transaction that is canceled or disputed
  

Refund Policy:
      If your class is canceled by North Star, We will give you the option of:

               1) Free transfer to a later class or 

               2) A full refund of your class fees.

     If you need to cancel or transfer to another class, the following guidelines will be used

               From Registration date (1) to Free Cancellation Date (2):  

                    Full refund
                    Free transfer to any other class.
               From Free Cancellation Date (2) to Class Registration Close Date (3) 
                    Refund minus $10 fee
                    Free transfer to another class.
               After Class Registration Close Date (3)
                   No Refunds, No Transfer
               Incomplete Classroom Work before first class session
                    No Refunds, No Transfer
               Failure to Attend (No Show)

                    No Refunds, No Transfer 

               Failure to Pass Pre-Course Swim Test

                    No Refunds, No Transfer 

                    If you fail your pre-course test, Student may Re-enroll before Re-Enrollment 

                    Date (5) in future class at discounted rate: 

                             Lifeguard Class  - 50% off
                             Instructor Level Classes  - 25% off
       If you missed class or failed your swim due to a Medical Reason, you may use our 

              Medical Waiver option. Provided a signed Doctor's note before Re-Enrollment 

              Date (5) - Refund minus $10 fee or a free transfer to a later class.

      Canceled/Disputed Payment 

               $50 returned payment fee in addition to original class cost

      Unable to attend due to COVID-19 diagnosis or Quarantine? 

               See Medical Waiver above
All Cancellation and Transfer fees non-refundable